020 3137 3719 sales@net-essence.com

In the bustling construction world, where every detail matters and deadlines are tight, a small family-owned construction firm grappled with an unexpected adversary far removed from the usual site challenges.

This tale is a stark reminder of the dangers in our interconnected digital age, particularly for businesses like yours at Net Essence, which are at the forefront of safeguarding clients against such cyber threats.

Imagine this construction company, deeply rooted in tradition yet modern in its operations, extensively using online banking and Clearing House Automated Payments System (CHAPS) transfers to streamline its finances. Each employee had unique login credentials, bolstered by two challenge questions for transactions exceeding £1,000. It was a system that served them well until, one day, the unexpected happened.

The company’s owner received an alarming notification: a CHAPS transfer of £10,000 had been initiated by an unknown entity. Panic ensued. Upon contacting their bank, they uncovered a harrowing reality; cybercriminals had executed six transfers in just one week, siphoning off a staggering £550,000 from the company’s accounts.

The culprit? A seemingly innocuous email from what appeared to be a regular supplier but was a Trojan horse delivering malware straight into the heart of their operations.

This malware wasn’t just malicious software; it was a keylogger, a sinister tool designed to silently record every keystroke on the company’s computers. This allowed the cybercriminals to capture banking credentials and access financial services online as if they were legitimate users.

The aftermath was grim. The bank managed to claw back only £200,000 of the stolen funds initially, leaving the company with a substantial loss. To add insult to injury, the bank had to draw over £220,000 on the company’s line of credit to cover the fraudulent transfers. The absence of a robust cybersecurity plan meant the company was slow to respond to the fraud, exacerbating the situation.

In a bid to salvage what remained, the company engaged a cybersecurity forensics firm to conduct a thorough review of their systems. The goal was to identify the breach’s source and recommend vital upgrades to their security infrastructure. This move was crucial in stemming further losses and rebuilding the company’s digital defences.

The impact was profound. The company had no choice but to shut down its compromised bank account and pursue legal avenues to recover its losses.

Fortunately, they managed to recover the remaining £350,000 with interest, though the time and legal fees spent in this ordeal were never recouped.

This incident is a powerful lesson for all businesses, including ours at Net Essence. It underscores the importance of being vigilant and proactive in our approach to cybersecurity. 


Stay Alert: Implement transaction alerts across all financial accounts to detect unauthorized activities swiftly.

Limit Access: Ensure that only essential personnel have access to sensitive accounts and change passwords regularly to maintain security integrity.

Assess Risks: Evaluate your company’s exposure to cyber threats and consider cyber liability insurance as a safety net.

Bank Wisely: Choose banking partners that offer robust authentication processes for accessing accounts and conducting transactions.

Plan Ahead: Develop and regularly update a cyber incident response plan that can be quickly activated in the event of a breach.

Educate Your Team: Continuously train employees on email security and the dangers of phishing attempts.

For businesses like Net Essence, this story is not just a cautionary tale but a call to action. We are in a unique position to help our clients navigate these digital minefields and protect their operations from similar fates. By sharing stories like these and offering expert guidance and solutions, we empower our clients to focus on what they do best, secure in the knowledge that their cybersecurity needs are in capable hands.

As we reflect on this incident, it prompts us to consider: how would we have responded differently? What preventative measures could have been put in place? And most importantly, how can we ensure that our business and those we serve are safeguarded against such threats?

In a world where cyber threats are ever-evolving, staying one step ahead is not just advisable; it’s imperative. Let’s take this story as a reminder of the importance of cybersecurity and commit to making it a cornerstone of our operational strategy.


13 + 10 =