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Thanks for your help getting rid of that particularly difficult virus on Wed and your follow up the next day. I was worried my data was lost and hard drive damaged after the popup warnings and disappearance of all file information after the virus took control and was most relieved after your work that this was not in fact the case but just part of the virus attempt to sell me its "repair" product! It's a bit worrying that this virus managed to get round my protection software but I feel more confident now after your installation of additonal malware proctection and advice on what is not a genuine Windows warning popup. I promise to update my application and program software more often to better avoid any virus loophole entry points!

Thanks again for your quick and comprehensive service!

Alex Bass
Bass Orthodontics
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