Net Essence give you peace of mind through unbeatable service. Here are 7 things we do better
- Guaranteed Response Time – Our professional technicians will respond to your requests for support immediately or call you back within 60 minutes
- Personal Responsibility – Our technicians take personal responsibility for the work they do. You know the name of the technician who is working for you and our technicians accept responsibility for their work
- Plain English – We won’t baffle you with technical jargon. Our technicians are trained to phrase the work they do in terms that reflect the work that you do in ways that make sense to you
- Full Service – Although we specialise in managing and maintaining your IT systems, we know that these systems cover many areas of your business. That is why we have specialist technicians who can support you in other areas such as VoIP, Wireless deployment and Social Media Management systems for example.
- 100% Satisfaction – The total satisfaction you deserve awaits you with our technology services and IT consulting. We will bend over backwards to make you happy with our IT management & network support services.
- Easy Billing – We want you to be able to understand our costs so that you can see the benefits of out-sourcing your IT Support. Our billing structure lets you decide how much you spend on IT Support and our invoicing makes it easy for you to see exactly how that money is spent
- More than just IT Support – We go further than most by providing more than just IT support. As your out-sourced, in-house IT department, we can help and advise you on your future IT strategy, provide IT Training for key staff, and other key IT services that will benefit your business.