Net Essence provide fully integrated, outsourced IT Support for schools and Small and Medium-sized Enterprises (SME’s) in London. We have a range of support packages from 24 hour Monitoring to all-inclusive Fully Managed for clients who rely on the smooth running of their IT infrastructure.
“Net Essence have been looking after our IT needs for many years and has overseen two moves. They are always efficient and effective and have always solved all of our problems with no fuss and in a very calm manner. They are also currently overseeing our new website design and I have every confidence that it will be up to their usual high standard.”
Tim Gooding, Owner, GDC Themed eventsOur well-trained and dedicated support technicians provide quick and professional support for all IT issues, and with our better-than-industry-standard Service Level Agreements (SLA) you can be sure that you will receive high cost-effective support with high quality service and fast response times.
Our flexible support packages cover everything from servers to workstations; Windows, Mac and Linux systems are all supported. By pro-actively monitoring your IT systems and networks, we can identify and resolve potential issues before they become problems that cause you downtime and lost productivity.
Whatever your needs, we can help. Our skilled IT support team will set up and manage the infrastructure, monitor its lifecycle, and handle all daily operations without hassling you. We’ll let you know how things are going, and liaise with you quickly to address any issues that may come up.
- We pro-actively monitor your systems & infrastructure to prevent potential problems – before they even arise.
- Over 90% of your day-to-day issues are fixed within 60 minutes of contacting us.
- You’ll always speak directly with a highly qualified technical consultant who can help you right away.
- Guaranteed response and performance level service agreement.
- Low, fixed price monthly fee with no hidden costs
With more than 10 years’ experience in delivery high-quality IT Support, we have a track record of satisfied clients who have remained with us as IT systems have evolved and their demands for IT Support have grown.